Legal
Privacy Policy
Betrora Limited ("Betrora", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, applications, and services (collectively, the "Service").
By using Betrora, you agree to the collection and use of information as described in this Privacy Policy.
1. Who Can Use Betrora
Betrora is intended for users aged 16 and above.
If you are between 16 and 17 years old, you confirm that you have permission from a parent or legal guardian to use the Service. We do not knowingly collect personal data from users under the age of 16.
2. Information We Collect
We collect information to provide and improve our Service.
a) Information You Provide
- Email address and account details
- Goals, habits, routines, and action plans
- Journal entries, reflections, thoughts, and emotions
- Feedback on tasks and progress
- Messages or communications with coaches (if applicable)
b) Information Collected Automatically
- Device and browser information
- Usage data (pages visited, features used)
- Log data such as IP address and timestamps
c) Payment Information
Payments are processed by third-party payment providers. Betrora does not store your full payment details.
3. How We Use Your Information
- Provide and operate the Service
- Generate AI-based insights, tasks, and recommendations
- Track progress and personalize your experience
- Improve our features, models, and user experience
- Communicate with you about your account or updates
- Ensure security, prevent misuse, and comply with legal obligations
4. AI and Automated Processing
Betrora uses artificial intelligence to analyze user-provided data such as goals, habits, and journal entries.
- AI processing is used to support self-development and action planning.
- AI does not make medical, psychological, or legal decisions.
- Outputs are supportive guidance, not absolute instructions.
You remain in control of how you use the information provided by the Service.
5. Journals and Sensitive Reflections
Some information you provide (such as journal entries or emotional reflections) may feel sensitive.
- This data is used only to support your experience.
- Access is restricted and protected.
- We do not sell or publicly share this data.
6. Coaching Interactions
If you choose to interact with coaches:
- Communications may be stored to support the Service.
- Coaches are independent providers and must follow platform guidelines.
- Betrora does not monitor or interfere with private coaching decisions.
7. Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on:
- Your consent (when you sign up and use the Service)
- Contractual necessity (to provide the Service)
- Legitimate interests (to improve and secure the platform)
- Legal obligations (where required by law)
8. How We Share Information
We do not sell your personal data.
We may share data only:
- With trusted service providers (hosting, analytics, payments)
- When required by law or legal process
- To protect the rights, safety, or security of Betrora or users
All third parties are required to protect your data.
9. Data Retention
We keep your personal data only as long as necessary to provide the Service and meet legal and regulatory requirements. You may request deletion of your data at any time.
10. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
11. Data Security
We use appropriate technical and organizational measures to protect your data, including encryption and access controls. However, no system is 100% secure, and you use the Service at your own risk.
12. Cookies and Analytics
Betrora may use cookies or similar technologies to improve functionality, understand usage patterns, and enhance user experience. You can control cookie preferences through your browser settings.
13. International Data Transfers
If data is transferred outside the UK or EU, we ensure appropriate safeguards are in place in accordance with GDPR.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes means you accept the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact us at: